SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-35 Business days |
| Canada, Europe |
10-35 Business days |
| Australia, New Zealand |
10-35 Business days |
| All other Countries |
15-40 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 7 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-7 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of myshemaleshop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of myshemaleshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Cilia are not bad .. in fact have not tried... in general satisfied .. thank you
I order already 2 times, quality at 5 points, I recommend
Ocheeeeeen long was posting about 4 months. The store, very sociable
Delivery-month +/-three days. Fully consistent with the description. As soon as the goods arrived in the mail, I came sms оповещание on the phone :) I enjoyed it :)
Order came quickly but our mail Russia and that's it, there was no notice and more than a month my goods lay in the post, but the problem is not the store. Cilia soft the packaging is complete, generally satisfied with the order. I recommend) P.s. actually have not tried, later write an additional review.
Eyelashes are good, self adhesive. I will order another))
Solid cilia a little glue, in the eyes look very theatrical.
my daughter has tried several other products and she loves these!
Not glue
Shipping more than a month, and everything is super
Class, thank you!
Delivery 18 days beautiful, rovnenkie without defects. longish, but for the holiday will be good
Correspond to the description
It took a long time but nut I'm really glad they arrived. the lashes are very pretty. thank you very much.
Beautiful
Haven't tried them yet but band is very thin and lashes are very thick and long.
Lovely made
Very beautiful cilia. false eyelashes is my weakness, the forever is different and sitting pretty, but there is also worth a penny))) came a little crumpled boxes, but it's not terrible, the cilia are not affected)) will order more, rather like an elephant. walked a half months
Not suitable for eye shape
The product and like the photo, but arrived just a month after the payment, I am satisfied, thanks to the store!
Goods match the description. not hesitated in transit. happy, I recommend. was about a month.
Very beautiful lashes. I did not expect for the price.
Lashes look beautiful when Stick, but they are heavy and plastic
Came somewhere in the past month bending lashes are not very big, but there. quality is ok
Good socks, thin, size 39-40
Fell in love with them
Good
Cilia came in 3 weeks put them in the mailbox cilia thin neat, legenky) I really like) Thank seller)
I orders satisfied
In principle went a month pity there is no glue, looks very good)
All came very quickly. thank you seller.
Were about 3 weeks I really liked and well packed
Ordered 10.08 came in 15.09. Sochi. tsena matches the quality. the track is not monitored. thank you seller all together.
All as in the photo! I want to mention fast delivery arrived safe and sound! I recommend!!
I not yet tried n'ai
Very fast shipping!!! cilia whole, beautiful, is not glued.
Cilia, for this price class! came pretty quickly. touch hard plastic. I do not know what will be wearing.
Fast delivery 11 days in the Netherlands, equal as the picture.. very happy
It came quickly, I love the packing and the look of the lashes. Will definitely be purchasing more
Very nice
Ok
Lashes are very good, look beautiful, the seller is done, goods arrived quickly half months