SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-35 Business days |
| Canada, Europe |
10-35 Business days |
| Australia, New Zealand |
10-35 Business days |
| All other Countries |
15-40 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 7 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-7 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of myshemaleshop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of myshemaleshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Bon produit Livraison rapide 14 jours aqrès le paiement BRAVO et MERCI
Description free fast shipping;
Received the good and nice product. works well and gentle to the touch. vse vibration work. well packed. all I advise and recommend.
Fast delivery, everything fits. I recommend store.
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Good quality silicone does not smell, vibration on the entire length of the harness. track to track.
Useful toy, very gentle for first-time user. Almost no pain, interesting tingle. The vibration is strong and can be used for other stimulation as well. Very high-quality rubber/silicone.
Very quick shipping, exactly as store described it. Very happy.
Good toy. authentic to the tail and vibration, mainly in the base. the working part is not sent.
10 day(!) for home delivery. Well packed. Working. Thanks
Parcel arrived quickly. excellent packaging. the device works in general all super!!!
The store did provide a good service and a good price Ordered May 6 and received May 18 This is WITHIN 12 Days !!! I love this seller A satisfied Dutch customer
Delivered in the past month no damage, made carefully, casting seams and no smell, surface is smooth, velvety. in the battery slot AAA battery is installed and insulation circle under the lid, that would not accidentally included even in the battery slot lay the tube laminated paper type batteries and the correct polarity connection (+ inside socket). at the same time bought a few toys in the same store-all come in one package. I recommend store.
Vibrates great Wish it was longer. But I'll take it. This is going to be fun. The multi -vib is why I bought it.