We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-35 Business days |
| Canada, Europe | 10-35 Business days |
| Australia, New Zealand | 10-35 Business days |
| All other Countries | 15-40 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 7 days, please contact us.
For some shipping companies, it takes 2-7 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
C) all together
The quality is good
The palette is beautiful (pictured already used) Thank you very much the store, came quickly
lovely product
Product arrived intact, perfect!
Tawara has come quickly for 2 weeks in Belarus good packaging, commodity pleased)))
Everything came. I ordered two, two came in excellent condition. just super packed.
Super fast delivery. in the Ryazan region has come in 25 days. all is well packed and no damaged. Pts cool thanks
Good product, no damage package! Very satisfied
Goods not received. I put 5 for conscientious attitude store to the buyer. money back
For the money a normal thing)
I did not like the product, took the arrive and even thought it would not come. the store is very attentive! would buy some other product
Everything is intact. super
Great product, I order a second time
Order came quickly-2 weeks in Rostov-on-Don. quality is quite good! I ordered a large grain, to be honest) but I was pleasantly surprised! I have quite allergic, but there is no allergy is not caused! holding up well .. so that the order is completely satisfied! will definitely be ordering more))). over a pity there is no paletok more volume))
All as in the description
Ordering not the first time this concealer good, but everything came dolgovato
Came quickly. all together. the track Otslezhivalsya. thank you store. I advise.
The goods are good, but the delivery is very long. to Krasnoyarsk 7 weeks was
Everything is fine, ordering not the first time)))
Good product and responsible store. recommend to everyone
so cool
Arrive encapsulated small but equal up price
Very good
All ok
super
Cool correctors, smell nice
Not bad. it bystro. tolko bit gutting, well, it's probably due to shipping. Well, in the Capital satisfied. I recommend)
Ok
very good I love this thank you so much
As usual good mosaic I take not the first time. came quickly well packed.
Good
All the whole as in the picture, thank you!
Excellent, thank you!
Excellent proofreaders. I love it! delivery month
All super, I order a second time. quickly come to an end :)
As always, excellent)))
Received 4 days ago super. vsem dovolna. zakazyvala 15сентября went almost a month before omska .. but I'm happy.
Correctors came quickly enough, all as in the description