SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-35 Business days |
| Canada, Europe |
10-35 Business days |
| Australia, New Zealand |
10-35 Business days |
| All other Countries |
15-40 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 7 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-7 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of myshemaleshop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of myshemaleshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super ...
All 10 days arrived, all work well, it's top thanks... very serious store
Moscow. dostavka 4 weeks. a little wrinkled karobka, goods arrived in good condition, put until used. spasibo. rekomenduyu.
Really like this brush. okuratno miniature and bright! I'm happy trafaretik also exactly what wanted.
arrived in three weeks packed well item tracked all the way to my local post office. haven't tried it out yet once I do I'll leave additional feedback
Came 12 days before Penza. He bought his wife for manicure. all great. thank you!
Until neprobovala. well packed. air supply. three modes. everything works. I do not put stencils (as I had hoped .. even ordered two black and white brush .. and there and there is no stencils .. a all lay down a gift ((((
Very satisfied. hot lucky. works well for now. Not a little noise dérangeant. A set aerographe gun camera and life.
Delivery of less than three weeks to Moscow. well-packed intact. bonus stencils. in fact not yet tested, but the water splashes. so far I like it. then I will add a review. I recommend.
Peter went up to 16 days (Courier brought directly to the house). all consistent with the description, product quality. for beginners is very suitable. I recommend the store and thank you!
All работает-3 nebulization rate. work can say quiet. dostavka pleased to Kursk 14 days and it is free shipping. v generally recommend sa themselves will cooperate further.
25.11 ordered 07.12 came! super fast delivery!!!
Not yet figured out what materials with best working I bought acrylic коаски орфи, airbrush sprinkle them pieces, if diluted with water is too thin, probably need prinarovitsya! I hope I will succeed
Everything is fine, works, came quickly thanks to the store for a small gift
Excellent quality and super fast shipping thanks