SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-35 Business days |
| Canada, Europe |
10-35 Business days |
| Australia, New Zealand |
10-35 Business days |
| All other Countries |
15-40 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 7 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-7 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of myshemaleshop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of myshemaleshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent massager, the quality and functionality! fast shipping!
Good qaulity. Fast delivery
Premise is unfortunately not reached (I understand that is not their fault tracking shows that the parcel is stuck when left warehouse)!!! the seller is easy to contact Shoal!!! money back for sending and delivery thank you for that!!!! Seller recommend for respect and honesty towards customers!!!
Very Rapido in 15 days received
Came quickly, asked the seller to send in box but sent in a wrapper. works fine for the money.
Fast delivery, only 2 weeks! Works fine and girlfriend is happy.
my wife like alot
I have my recu purchase, thanks a lot, i have contant rest.
Came broken but we solved the problem
Good
Thank you all super I like
great product great seller
Have not received it, But Return of the money. thanks
Second time ordering from this seller! it quickly comes thank you!
Will better send this on the box. easy to know what this when we touch.
pretty good, a little on the weak side but i have a very strong XXX ;)
This state-
Too small
Great store. Great customer care.
The goods затерянный in transit. the store is responsible and honest. money back
All ok
fast
Nice
Everything came normal
Come in two weeks. everything works. gregarious salesman.
All is well. it works.
Goods came to Ukraine after 42 days all match the description-all unscathed, well wrapped, all happy)) thanks store!
Toy and fast enough. very funny thing))))
Everything is OK!
Packaged in a conventional pupyrchik, counted 6 modes of vibration, works well mizinchikovye batteries are needed.
Good
Fast shipping but that is smal. Maybe i had expectations and i didnt read the measures well.
Works great, thank you!
didn't receive the product... but I get my money back... the communication was good with the dealer ... answer all my msg...
Order came a month later, good condition. it's in the package, which felt)))
Funny thing, works fine, came quickly. I recommend store.
thanks
Well, for such is the price))) better and did not expect))))
Came for 3 weeks!!! everything works well!
Came to the Urals for 24 days everything works, a lot of modes.