SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-35 Business days |
| Canada, Europe |
10-35 Business days |
| Australia, New Zealand |
10-35 Business days |
| All other Countries |
15-40 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 7 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-7 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of myshemaleshop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of myshemaleshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good quality! excellent quality. size s corresponds to.
Slow delivery. Too big. Should have ordered a medium. Great quality. Looks just like the picture.
Ordered 11.11 took 06.12. my size 44: 87/64/90 in the waist a little too wide. sewn well, and stretches the length of the sleeves are not short. transparent
Great
Beautiful
Dress just super!!! sits well in size. really clear, but the photo is so clear. I am delighted!!! store is also very much. posting tracked all the way to our post office. later add photo
super. a bit too small for size xl. but it fit for me too. thanks
Excellent'm very happy nice Good and varato you will not regret
The material shines through, I did not expect (and so all is well stitched!! good store!
Ordered on August 30 September 12 took at the post office in Minsk. the parameters of about 85/67/93 size 42 height 168 village perfectly s not too tight and have stock. hands only very narrow though my skinny and then pulled and most importantly that the long sleeves on my dlinyuchie hands))))). certainly shines through, but rather the color of coffee with milk. sewed everything is fine no complaints and megabystraya delivery track tracked
It took a month to come to dress, it is gorgeous
took a month to arrive but I am happy with the dress.
Dress is nice usually a size 10US so XL will be perfect
Wow wow wow!!!! it's supper!!! materyal awesome, the village is perfect, my settings height 156, on the chest 75, hips 85, waist 60
The price is super the quality is super, original and very sexy Shipping to Moscow 3 weeks track tracked
Arrived in about 20 days! is a small m, transparent... very beautiful
Dress is good though, but long sleeves took size m too narrow, because probably can not wear, will have to lose weight. pleased that the track to track, thank you all the same positive emotions, I regret that did not take the size l.
the dress was very nice but it was too small, I need a larger size
can't be much happier, dress is suberb, good quality!